OK, could someone explain to me how it is that a customer in May's Landing -- you know, in the shore area (that's supposed to be hardest-hit) and in the state where Gov. McGreevy has declared a state of emergency -- could be irate when we tell her that our NJ techs have been pulled off the road, and we need to reschedule her repair appointment? HELLO... it's a state of emergency, for crying out loud! People have to clear the roads, by law! I was tempted to tell this lady, who apparently can't imagine life without an icemaker, to get over herself. Instead, I just bit my tongue and rescheduled her service.