I think that "Harridan of the Day" isn't enough to describe the irate customer who SHOWS UP AT THE CALLING CENTER to pitch a fit over being rescheduled...! She was not at home when the tech arrived, and as per the company's policy when no one is on the premises, the appointment was automatically slated to be rescheduled. I don't know where exactly in our building she was, but I could hear her yelling as though it was on the other side of a wall somewhere, DEMANDING that we send out someone else.
Unfortunately, this particular irate customer lives in the Norristown area and is aware of the location of the calling center. One of the people in the routing department says she knows who the lady is, and she's crazy.
Needless to say, nobody left our little corner of the building for any reason until we were reasonably sure the coast was clear.
Sheesh. This is one customer I really DO hope chooses to take their business elsewhere. Preferably to a store whose calling center is located in another time zone.