Thursday, December 14, 2006

Someone at either Verizon or Audiovox needs to be smacked upside the head. I'm just not sure, yet, who it is. But I volunteer to knock some sense into the guilty party(-ies) as soon as they can be IDed.

Verizon murdered my cell phone. They required users with several different kinds of devices, including mine, to download an upgrade from their website and install it. They provided detailed instructions that DON'T WORK.

Why? Because their upgrade failed partway through and transformed my phone into a paperweight. Their recovery instructions are useless... they say "if the upgrade is interrupted, reconnect the device to the PC and resume from Step 6." But once the upgrade fails, the device is totally hosed and the PC doesn't recognize it as something it can talk to anymore. Since all the PC will do is provide error messages that boil down to, "What the heck is THAT thing you just hooked up? I can't communicate with it", you CAN'T restart the upgrade once it's been interrupted.

[insert long, colorful list of expletives in English, Italian, and ASL here]

I was on the phone with tech support from Audiovox and Verizon until the wee hours last night. Since I get up at 4 AM, it basically means that I've had about three hours' worth of sleep.

Verizon is overnighting me a replacement phone, which should arrive tomorrow. Not a freaking moment too soon, either.

Until then, I've set up the extended absence greeting on my cell phone number, alerting callers (what few of them I get) that for the next couple of days, my cell phone is out of order. They can leave a message on the cell phone voice mail (which I will check), or on the voice mail at my home telephone number.

I am so freaking aggravated. You have no idea. Or maybe you do, if you know how often I use the wireless internet on a daily basis. What a BORING commute I had today going to and from work! I usually use that time to surf and check email. Not today, I didn't! GRRRR...

The good news is, if Verizon keeps their word, then my phone will arrive tomorrow and life can go back to normal.

Oh, and I'm going to take the phone to the VERIZON STORE and let THEM do the upgrade next time. This is what I get for following their upgrade instructions on the same day I got the notification in the mail... mark my words, I won't be alpha testing their darned upgrade procedure again. Let them work the problems out first, and THEN talk to me about upgrades.

I'm going to take a nap now. I need it.

No comments: