Saturday, October 28, 2006

You see some interesting things when you process the incoming mail for an entire department.

One of the tasks our department performs is taking care of customers' change of address requests. If they send a letter stating their new address, one of our processors takes care of updating the customer's information.

I got a letter yesterday that makes me wonder if the customer's first attempt to have their address changed got lost in the shuffle before it ever reached us.

The letter itself was written on a 3"x5" piece of paper that was obviously taken from a memo pad. In fact, it was on the BACK of the piece of paper from a memo pad. The pattern on the front of the page was so obtrusive, it left very little blank space on which to write, so the customer flipped it over and wrote on the blank back of the memo sheet.

The actual content of the letter was similarly memorable. "To whom it may concern: My address is [address info]. If you get it right this time, I'll appreciate it. Sincerely, [name]."

My first thought was, "This person is sending their information on a piece of paper the size of a sugar packet, and they're telling US to "get it right"? How much do you want to bet that *IF* they previously sent information scribbled on a miniscule paper that looks like scrap, it somehow got accidentally lost before it ever reached us?

Here's a helpful hint: If you're sending IMPORTANT CORRESPONDENCE with information like your NEW ADDRESS to any company with which you are dong business, use a sheet of paper that's larger than the POSTAGE STAMP you're using to mail the letter.

At least the good news is, THIS time we actually did receive the information, and it's definitely going to be processed. The customer can rest assured that this time, we will "get it right".

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